Customer Support Specialist

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USA Remote

Job Type

Full Time

Job Summary

Looking for a Customer Support specialist to provide support for a software product

Job Description

- Handle customer service calls which will primarily come as tickets; but can also be email and phone
- Proactively address support issues and update tickets promptly
- All tickets will primarily involve being familiar with how the Product works; where the documentation is, etc.
- Be customer focused - personable, prompt action and communication, follow process.

Responsibilities

- Learning all aspects of the software product with the ability to answer customer questions on how to use it, where to find documentation, etc.
- This job requires working hours of 4 AM to 1 PM EST.

Qualifications

- Prior experience in a customer service job - should have dealt directly with customers and resolved their problems

- Technical experience, especially with data based products/solutions highly desirable

- Familiarity with one or more ticketing tools (e.g. JIRA., ServiceNow) and ticketing process

- Excellent written and oral communication skills

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